We answer your most frequently asked questions! Feel free to contact us if there is anything else you need to know.
How long will it take for my plants to arrive?
When can I pick up my Click & Collect order?
Will I receive the exact plant shown in the photo on your website?
Why isn’t the plant I purchased flowering, even though the photo on your website shows flowers?
It looks like you have at least one item in your cart that cannot be delivered to your area at the moment. Please choose the Click & Collect option for pick up from our Nursery in Braybrook VIC 3019 or contact us for a delivery quote. Apologies for any inconvenience caused.
I live interstate and am trying to purchase items for delivery, but I get the below error message:
It looks like you have at least one item in your cart that cannot be posted to your state. Apologies for any inconvenience caused.
I’ve placed an online order, but haven’t received a confirmation email. Have you received it?
Do you deliver plants overseas?
Can I visit your Nursery and choose plants myself?
Can I see the plants from your Buy in Bulk or Espalier Plants ordering services prior to purchasing?
The plant I want has sold out. When will you have it back in stock?
Do you sell seeds or cuttings?
Do you have a plant waiting list?
Do you provide plants at wholesale prices?
How long will it take for my plants to arrive?
This depends on how the plants are being delivered and when the order was placed.
Delivery via Australia Post
Plants are posted on Mondays or Tuesdays only. We will always post plants via Express Post with a Next Day Delivery Guarantee. However, not all areas have the Next Day Delivery Guarantee. Please check Australia Post website for estimated delivery times to your area. (NB. Parcels will be sent from postcode 3019).
*Please be aware that the Next Day Delivery Guarantee for Express Post has been temporarily suspended by Australia Post due to delays caused by Covid 19 restrictions. For more information, please check their website.
Local Delivery
Local Delivery is available 7 days a week, including public holidays (except Christmas Day). We aim to deliver the following day of order being placed. In some cases, we can even arrange for same day delivery. Check our Delivery page to find out our cut-off times for same day local delivery. Items must be delivered within 7 days of ordering. An email will be sent with our available delivery days and times. It is preferred that someone is available to receive the plants, but plants can be left in a safe place as directed by the buyer, at their own risk.
Buy In Bulk / Espalier Plants
Plants ordered via our Buy in Bulk and Espalier Plants services come direct from grower, with delivery taking anywhere from 1-10 business days. We will confirm delivery date as soon as we receive word from the growers that your order is ready for delivery.
How much is delivery?
This depends on how the plants are being delivered and where you are located.
Delivery via Australia Post
Postage & Handing starts at $14.30. Postage costs depend on weight, so the cost will ultimately depend on the size and quantity of the plants being posted. This will be automatically calculated at checkout.
Local Delivery
Local Delivery is a flat rate charge depending on which zone your suburb falls into. We also offer free local delivery. Minimum spend applies, with the amount depending on your location. Please check out the Delivery page to find out if you are in our Delivery Zone, as well as the flat rate delivery charge.
Buy In Bulk / Espalier Plants
This depends on your location, as well as quantity of plants being delivered. These plants will be delivered using specialist plant transportation companies organised by the grower, so cost depends on what they charge to deliver to your area.
When can I pick up my Click & Collect order?
We offer same day pick up for all Click & Collect orders! In most cases, we can have your plants ready for contactless pick-up within 30 minutes of receiving your order. However, to guarantee same day collection, please place your order at least two hours prior to our closing time.
If you can’t pick up same day, you can collect any time during our opening hours, as long as it’s within 7 days of placing order. Just make sure you give us a day/time and we’ll have your order ready for contactless pick up.
Will I receive the exact plant shown in the photo on your website?
Photos of plants shown on our website are a good representation of the actual plant for sale. Sometimes the actual plant for sale is shown, however, as we have hundreds of plants for sale, this is not always possible. Plants are living things, so the appearance of the plant on our website may differ slightly to the one you purchase. Every plant is unique and their growth is seasonal.
Why isn’t the plant I purchased flowering, even though the photo on your website shows flowers?
Plants that flower bloom at different times of the year, however there are no guarantees that the flowers will be showing, even if it’s normally the time of year they are in flower. Plants are living things, so the appearance of the plant on our website may differ slightly to the one purchased.
I live in Melbourne / Victoria and am trying to purchase items for delivery, but I get the below error message:
It looks like you have at least one items in your cart that cannot be delivered to your area at the moment. Please choose the Click & Collect option for pick up from our Nursery in Braybrook VIC 3019 or contact us for a delivery quote. Apologies for any inconvenience caused.
This error message means that you have at least one item in your cart that can only be delivered to postcodes within our Local Delivery Zones.
Before adding an item to your cart, please check if it shows ‘Available for Click & Collect or Local Delivery only. Please check our Delivery page for more information‘ under the price and size area of the product. If it does, then we can only deliver within our Local Delivery Zones.
You can still pick up from our Nursery in Braybrook VIC 3019. Or, we can deliver your order using a Courier. Please contact us with your plant list and address for a quote!
I live interstate and am trying to purchase items for delivery, but I get the below error message:
It looks like you have at least one items in your cart that cannot be delivered to your state. Please choose the Click & Collect option for pick up from our Nursery in Braybrook VIC 3019 or contact us for a delivery quote. Apologies for any inconvenience caused.
This error message means that you have at least one item in your cart that can only be delivered within our Local Delivery Zones in Melbourne.
Before adding an item to your cart, please check if it shows ‘Available for Click & Collect or Local Delivery only. Please check our Delivery page for more information.’ under the price and size area of the product. If it does, then we can only deliver within some parts of Melbourne.
I’ve placed an online order, but haven’t received a confirmation email. Have you received it?
A confirmation email is automatically sent to you as soon as an order is placed. If you don’t receive it, please check your junk mail folder. If you still can’t see it, please check that your email address was typed in correctly. If you still can’t see it, please contact us.
Do you deliver plants overseas?
No, we only deliver/post plants within Australia (except for WA, NT and Tasmania due to quarantine restrictions).
Can I visit your Nursery and choose plants myself?
As an online nursery, the only way to purchase plants is from our website for Click & Collect or delivery. Photos provided of our plants are a good representation of the plant you will be receiving. All our plants are cared for by a qualified Horticulturist and if they are not looking at their best, we will not have them for sale. For your peace of mind, if for some reason you are not happy with the plants upon collection, we will provide a full refund. Plants cannot be returned for a refund once they have left our premises.
Can I see the plants from your Buy in Bulk or Espalier Plants ordering services prior to purchasing?
The plants in our Buy in Bulk range are special ordered direct from growers and suppliers. In other words, we don’t have these plants in stock at our Nursery for viewing prior to purchase. However, for your peace of mind, the plants are always sourced from reputable growers.
The plant I want has sold out. When will you have it back in stock?
Plants are stocked when they become available, so that will be at different times for each plant.
Please fill out the contact form on the product page as shown and we’ll let you know as soon as they become available.
Do you sell seeds or cuttings?
We do sell cuttings of some (not all) succulent and outdoor plants. If available, they will be listed on our website. Currently, we don’t have seeds for sale.
Do you have a plant waiting list?
Yes we do! Just fill out the contact form on the product page as shown and we’ll let you know as soon as they become available.
You can also subscribe to receive our new stock update notifications email. We also post new plant stock updates on our Facebook page. To receive these updates, just like us on Facebook.
What‘s your address?
We are located in Braybrook VIC 3019, 10kms west of the Melbourne CBD and 5 minutes drive away from Central West Shopping Centre. As an online business, we are open for Click & Collect only with address provided once an order has been made. If for some reason you are not happy with the plants upon collection, we will provide a full refund. Items cannot be returned for a refund once they have left our premises.
Do you provide plants at wholesale prices?
Yes, we offer wholesale prices on many of the plants we currently stock. Register here to become a trade customer. You must provide your ABN and a website/business card etc showing that your business is related to the horticultural/landscaping industry.