We answer your most frequently asked questions! Feel free to contact us if there is anything else you need to know.
How long will it take for my plants to arrive?
This depends on how the plants are being delivered and when the order was placed.
Delivery via Australia Post
Plants are posted on Mondays, Tuesday or Wednesday only. We aim to pack and post within 24 hours of receiving orders placed on Sunday through to Tuesdays. If you’ve ordered on Wednesday through to Saturday, your plant will be posted on the following Monday.
We will always post plants via Express Post with a Next Day Delivery Guarantee. However, please be aware that not all areas have the Next Day Delivery Guarantee. Please check the Australia Post website for estimated delivery times.
Local Delivery
Local Delivery is available 7 days a week, including some public holidays (except on Christmas Day). In some cases, we can even arrange for same day delivery if order placed by 1pm. Items must be delivered within 7 days of ordering. An email will be sent with our available delivery times. It is preferred that someone is available to receive the plants, but plants can be left in a safe place as directed by the buyer, at their own risk.
Buy In Bulk
Plants ordered via our Buy in Bulk service come direct from grower, so delivery can take anywhere from 1-10 business days. We will confirm delivery date as soon as we receive word from the growers that your order is ready for delivery.
How much is delivery?
This depends on how the plants are being delivered and where you are located.
Delivery via Australia Post
Postage & Handing cost starts from $15.95. As postage costs depend on weight, the cost will change depending on the size and quantity of the plants being posted. This will be automatically calculated at checkout.
Local Delivery
Local Delivery is a flat rate charge depending on which zone your suburb falls into, as below. However, local delivery is free for orders of $150 or more!
Local Delivery Zone 1 – $5.25
Includes Braybrook
Local Delivery Zone 2 – $10.50
Includes Sunshine, West Footscray, Kingsville, Maidstone, Brooklyn and Tottenham
Local Delivery Zone 3 – $15.95
Includes Footscray, Seddon and Avondale Heights
Local Delivery Zone 4 – $21.00
Includes Ardeer, St Albans, Yarraville, Spotswood, South Kingsville, Newport, Williamstown, Altona Nth, Flemington, Ascot Vale, Maribyrnong, Moonee Ponds and Essendon
Buy In Bulk
This depends on your location, as well as quantity of plants being delivered. These plants will be delivered using specialist plant transportation companies, so cost depends on what they charge to deliver to your area.
Will I receive the exact plant shown in the photo on your website?
Photos of plants shown on our website are a good representation of the actual plant for sale. Sometimes the actual plant for sale is shown, however, as we have hundreds of plants for sale, this is not always possible. Plants are living things, so the appearance of the plant on our website may differ slightly to the one delivered. Every plant is unique and their growth is seasonal.
Why isn’t the plant I purchased flowering, even though the photo on your website shows flowers?
Plants that flower bloom at different times of the year, however there are no guarantees that the flowers will be showing, even if it’s normally the time of year they are in flower. Plants are living things, so the appearance of the plant on our website may differ slightly to the one delivered.
I’m trying to purchase plants for delivery, but I get the below error message.
This error message means that you have at least one plant in your cart that can only be delivered to postcodes in our Local Delivery Zone, which include: 3011, 3012, 3013, 3014, 3015, 3016, 3019, 3020, 3022, 3025, 3031, 3032, 3033, 3034, 3039, 3040.
Before adding a plant to your cart, please check if it says ‘Available for pickup or delivery within some Melbourne suburbs only.’ If it does, then we can only deliver this plant within our Local Delivery Zone.
You can still pickup from our Nursery in Braybrook VIC 3019. Or, we can deliver your order using a Courier. Please contact us with your address and we’ll provide a quote!
I’ve placed an online order, but haven’t received a confirmation email, pick up information or delivery confirmation. Have you received it?
A confirmation email is automatically sent to you as soon as an order is placed. If you don’t receive it, please check your junk mail folder. If you still can’t see it, please check your email address was typed in correctly. If you still don’t receive it, please contact us and we’ll check for you.
Can I visit your Nursery and choose plants myself?
Currently, due to Covid 19 Stage 4 restrictions, we are Click and Collect only. If for some reason you are not happy with the plants, we will provide a full refund. Items cannot be returned for a refund once they have left our premises.
The plant I want has sold out. When will you have it back in stock?
Plants are stocked when they become available, so that will be at different times for each plant. Please contact us with the names of the plants you are after and we’ll do our best to let you know when they’ll become available.
Do you have a plant waiting list?
We don’t have a waiting list for any of our plants. However, we always post new plant stock on our Facebook page. To receive these updates, just like us on Facebook.
What‘s your address?
As a home business, we allow visitors by appointment only. Address will be confirmed once an appointment has been made. However, due to current Covid 19 Stage 4 restrictions, we are Click and Collect only with address provided once order has been made.