Click & Collect
Avoid delivery fees and save time with our Click & Collect service!
Browse through our large collection of Plants, Garden Supplies and Decorative Planter Pots & Baskets.
Then pick up direct from our Braybrook location, only 10kms from the city.
It’s the safest and easiest way to shop!
All our plants are cared for by a qualified Horticulturist, so you can rest assured that the plant you receive will be very healthy and of the highest quality.
You are also more than welcome to contact us if you have any questions before you buy!
How it works
1
Add your chosen products to the shopping cart and select
Click & Collect
as your shipping method at Checkout.
2
Pay for your items using a variety of safe and secure online payment options.
3
An order confirmation email is then sent directly to your inbox. This is just to acknowledge that we have received your order.
4
Then just sit back and relax while we hand pick the best available plants and/or other quality products just for you!
5
Once your order is ready for collection, you’ll receive another email with our address, open times and other pick-up information.
6
We are open by appointment only so simply reply to the email with the day and time you want to collect your order, and we will have it ready for pick up.
In most cases, we can have your items ready for pick-up within an hour of receiving your order. However, to guarantee same day collection, please place your order at least two hours prior to our closing time.
For your peace of mind, if for some reason you are not happy with the plants upon collection, we will provide a full refund. Plants cannot be returned for a refund once they have left our premises.
Check our Terms & Conditions and Refund & Returns Policy for more information.
Make sure to add our email address info@ajgardennursery.com.au to your Safe Senders List so you don’t miss out on any important emails we send regarding your order!
Click & Collect Terms & Conditions
Once the order is ready for collection, you’ll receive an email with our address and open times. We are open by appointment only. Please reply to the email with the day and time you want to collect your order, so we can have it ready for contactless pick up.
We offer same day Click & Collect for all orders purchased at least two hours prior to our closing time. In most cases, we can have your plants ready for contactless pick-up within 30 minutes of receiving your order. If you want Same Day Click & Collect and have ordered after the cut-off time, please contact us and we’ll do our best to get your order ready before we close!
All Click & Collect plant purchases must be collected within 7 days of placing order by appointment only. If we don’t hear from you within the 7 days, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22. It’s preferred, but not necessary, that all other items be collected within 7 days of placing order. Don’t hesitate to contact us to discuss your options if you can’t collect within 7 days of ordering.
If order isn’t collected as per appointment day/time, contact us asap to make another appointment. We will provide a refund, less administration fee of 4% of total amount if we don’t hear from you within 2 days of the missed appointment. If total amount is less than $22, an additional 30c fixed fee is included.
If you advise that you no longer require the item due to change of mind etc. prior to collection, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22.
If for some reason you are not happy with items on pick up, please let us know before you leave, and we will replace it with another item of the same value or provide a full refund. Please check our Refund and Returns Policy for more information.
Read more about our Online Payment Options here!
Credit Cards & Debit Cards
We accept a variety of Credit Cards and Debit Cards. Our website uses Stripe as the payment gateway. We don’t see or store any of your sensitive payment information as all card details are stored on Stripe’s secure platform.
PayPal, Apple Pay & Google Pay
Easily pay with your PayPal, Apple Pay or Google Pay account. Check their respective websites for more information.
Pay in 4 (Pay Later)
Divide your purchase into 4 interest-free instalments and no late fees! Backed by PayPal, you have the option to either log in to your PayPal account, or click on Pay with a Card to pay directly with a Credit Card or Debit Card. Go to PayPal – Pay in 4 for more details.
