Delivery
If you can’t collect from our Nursery, then we’ll deliver straight to your door!
We deliver in many different ways, depending on the order size and where you live...
Local Delivery
(Melbourne Western Suburbs)
Postage & Handling
(VIC NSW ACT QLD SA)
Door-to-Door Courier
(Melbourne Metro)
Freight
(VIC NSW ACT QLD SA)
Local Delivery
to selected areas of Melbourne’s Western Suburbs
from $6.99
We personally deliver plants large and small in their existing nursery pot or hanging basket to selected areas of Melbourne’s Western Suburbs located within our Local Delivery Zones. We also hand deliver garden supplies and any of our decorative planter pots & baskets. A flat rate delivery fee is automatically calculated at checkout and depends on which zone you’re in, as shown in Table 1. Local Delivery Zones.
We offer Local Delivery 7 days a week, including public holidays (except Christmas Day, Boxing Day, New Year’s Day, Good Friday & Easter Sunday). Same Day Local Delivery is available if items are purchased prior to cut-off times as shown in Table 1. Local Delivery Zones.
Choose when you want your order delivered! Just let us know what day/time you prefer. Items must be delivered within 7 days of ordering.
It is preferred that someone is available to receive the order, but it can be left in a safe place as directed by the buyer, at their own risk.
We also offer FREE Local Delivery! Minimum spend applies, with amount depending on your location, as shown in Table 1. Local Delivery Zones.
Table 1. Local Delivery Zones
| Zone | Postcode | Suburbs | Flat Rate | Delivery Times |
|---|---|---|---|---|
| 1 | 3019 | Braybrook | $6.99 FREE for orders of $100 or more! | Same Day if ordered by 2pm |
| 2 | 3012 3012 3020 | West Footscray, Maidstone, Kingsville Brooklyn, Tottenham Sunshine, Sunshine West, Sunshine North, Albion | $12.99 FREE for orders of $150 or more! | Same Day if ordered by 1pm |
| 3 | 3011 3034 | Footscray, Seddon Avondale Heights | $18.99 FREE for orders of $150 or more! | Same Day if ordered by 12pm |
| 4 | 3013 3015 3022 3025 3031 3032 3039 3040 | Yarraville, Yarraville West Spotswood, South Kingsville, Newport Ardeer, Deer Park East Altona North, Altona Gate, Altona East Flemington, Kensington Ascot Vale, Maribyrnong, Travancore Moonee Ponds Aberfeldie, Essendon | $24.99 FREE for orders of $200 or more! | Same Day if ordered by 11am |
| 5 | 3016 3018 3021 3026 3033 3038 | Williamstown, Williamstown North Altona, Seaholme St Albans, Albanvale, Kings Park, Kealba Derrimut, Laverton North East Keilor Keilor Downs, Keilor Lodge, Taylors Lakes | $30.99 FREE for orders of $200 or more! | Same Day if ordered by 10am |
| 6 | 3023 3023 3028 3036 3037 | Caroline Springs, Deer Park, Cairnlea, Ravenhall Burnside, Burnside Heights Altona Meadows, Seabrook, Laverton Keilor, Keilor North Delahey, Taylors Hill, Sydenham, Hillside, Calder Park | $36.99 FREE for orders of $200 or more! | Same Day if ordered by 10am |
- Need Same Day Local Delivery but have ordered after the cut-off times? Please contact us as we still may be able to deliver! Otherwise, delivery will take place the following day.
- If you’re located in Zones 3, 4, 5 & 6 and prefer to have smaller items delivered using our Postage & Handling service, please contact us.
- Live in Melbourne but your postcode isn’t included in our Local Delivery Zone? We may be able to deliver our larger items to you using a Door-to-Door Courier! See below for more details.
Local Delivery Terms & Conditions
All products available from our online store can be delivered to surrounding Melbourne suburbs within our Local Delivery Zones with the delivery fee automatically calculated at checkout. Please check our Delivery page for more information and pricing.
Orders must be pre-paid. We do not accept payment on delivery.
Free delivery is applied to online orders starting from $100 or more, depending on your location. Free delivery offer is for Local Delivery only and does not include plants and other items delivered via Australia Post or Courier, or plants purchased via our Buy In Bulk or Espalier Plants ordering services.
Local Delivery is available 7 days a week, including public holidays (except on Christmas Day). Same day delivery is available if ordered by cut-off times shown on our Delivery page. All other orders are delivered the next day. An email will be sent to advise delivery day and time. It is preferred that someone is available to receive the plants, but plants can be left in a safe place as directed by the buyer, at their own risk. If there is no safe place to leave the plants, they will be returned to our Nursery where delivery can be arranged for another day within 7 days at the same additional cost. Alternatively, the order can be collected by the customer from our nursery in Braybrook within 7 days at no additional cost.
Please let us know if you wish to have your order delivered on a specific day. Items must be delivered within 7 days of order being placed. If you want your order delivered after 7 days of order being placed, holding fees will apply on all plants held beyond 14 days and will be charged based on a set fee of 1.5% of stock value per day.
If you no longer require your order due to change of mind etc. and you let us know before we deliver, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22.
If you require a partial refund due to change of mind etc. and you let us know prior to delivery, we will provide a refund, less administration fee of 4% of the amount of the unwanted item/s.
Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. In this case, we will refund the item(s) in full and continue with the order if the refunded items are less than half the total items. If over half the number of items ordered are out of stock, we will place the order on hold and contact you to check if you wish to continue with order.
We cannot deliver to PO Boxes or Parcel Collect via our Local Delivery service.
Plants and other perishable items cannot be returned unless wrong products were delivered. Items must be photographed on the day of receiving and emailed to us within 24 hours. If we agree that the items are not what was ordered, we will pick up incorrect item and deliver the correct item at no cost to you. If item is no longer available, we will offer a full refund. Please check our Refund and Returns Policy for more information.
If for some reason you are unhappy or have changed your mind about the non-perishable item you have purchased from us, you may return the item at your cost for a refund within 30 days (30-day return policy is for online orders only), minus Delivery fee. For a refund to be applicable, please contact us first before returning the item. The item must be undamaged, unused and in its original packaging when we receive it. Please check our Refund and Returns Policy for more information.
Door-to-Door Courier
within Metropolitan Melbourne
Do you live in Melbourne, but your postcode isn’t included in our Local Delivery Zones? We may still be able to deliver most of our larger* plants or items to you using door-to-door courier Go People!
Delivery costs depend on quantities and sizes of plants, as well as your location. Contact us with your shopping list and address, and we will get back to you with a quote during our business hours.
Go People deliver 7 days a week, including some Public Holidays. Same day delivery is available if payment received by 10am sharp.
Once the job has been booked, the driver will collect your order from our Nursery and deliver it directly to you on the same day! You’ll be able to track your order in real time as all drivers are fitted with GPS. For more information, please visit Go People.
*Some plants are too large for Go People to deliver.
Door-to-Door Courier Terms & Conditions
If you are not located in our Local Delivery Zones, we can arrange for larger items to be delivered using a door-to-door delivery courier Go People. Plants/items are collected from our Nursery and delivered direct to you on the same day.
For an accurate delivery quote, you must provide us with your shopping list and address. Make sure to include plant pot sizes and quantities of each item. Delivery is charged per kilometre, as well as per size of the items being delivered. Please be aware that weekend and public holiday delivery rates are higher than weekday delivery rates.
Delivery via Door-to-Door Courier is available 7 days a week, including some public holidays. Same day delivery is available if payment received by 10am sharp, however this is not guaranteed. Most orders will be delivered the following day. Please contact us if you wish to have your order delivered on a specific day. Items must be delivered within 7 days of order being placed. If you want your order delivered after 7 days of order being placed, holding fees will apply on all plants held beyond 14 days and will be charged based on a set fee of 1.5% of stock value per day. It is preferred that someone is available to receive the plants, but plants can be left in a safe place as directed by the buyer, at their own risk.
If items ordered are too large for the Door-to-Door Courier to deliver, we will use an external plant specialist freighter that deliver Monday-Fridays only. Same day and next day delivery are not guaranteed as the plant specialist freighter deliver to certain locations only on certain days. Tracking is not available; however, we will advise when driver is on the way.
Orders must be pre-paid via invoice sent by email. We accept Pay ID only. We do not accept payment on delivery. Once order is with the courier, we are not responsible for any delays, loss or damage.
If you no longer require your order due to change of mind etc. and you let us know before we organise delivery, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22.
If you require a partial refund due to change of mind etc. and you let us know prior to delivery, we will provide a refund, less administration fee of 4% of the amount of the unwanted item/s.
Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. In this case, we will refund the item(s) in full and continue with the order if the refunded items are less than half the total items. If over half the number of items ordered are out of stock, we will place the order on hold and contact you to check if you wish to continue with order.
We cannot deliver to PO Boxes or Parcel Collect via our Delivery by Door-to-Door Courier service.
Plants and other perishable items cannot be returned unless wrong products are delivered. Items must be photographed on the day of receiving and emailed to us within 24 hours. If we agree that the items are not what was ordered, we will pick up incorrect item and deliver the correct item at no cost to you. If item is no longer available, we will offer a full refund. Please check our Refund & Returns Policy for more information.
If for some reason you are unhappy or have changed your mind about the non-perishable item you have purchased from us, you may return the item at your cost for a refund within 30 days (30-day return policy is for online orders only), minus Delivery fee. For a refund to be applicable, please contact us first before returning the item. The item must be undamaged, unused and in its original packaging when we receive it. Please check our Refund & Returns Policy for more information.
Postage & Handling
to VIC NSW ACT QLD SA via Australia Post’s Express Post service
from $16.45
Plants, garden supplies & planter pots & baskets that fit easily inside a box are delivered via Australia Post’s Express Post service. Generally, only plants that are 14cm pot sizes or smaller can be posted. Before adding an item to your cart, please check if it shows the below message under the product title, price and size:
Available for Click & Collect from Braybrook 3019 and Postage to VIC NSW ACT QLD SA.
Plants posted bare rooted. Pot/hanging basket included for Click & Collect, Local Delivery and Door-to-Door Courier only.
Check our Delivery page for more information.
Postage & Handing costs start from $16.45. As postage costs depend on weight, the cost will change depending on the size and quantity of the plants being posted. This will be automatically calculated at checkout.
Plants are posted bare rooted (unless otherwise indicated) and packed with the utmost of care on Mondays and Tuesdays only. Orders containing non-perishable items only are posted Monday-Friday. Watch out for an email with the Tracking Number so you’ll know exactly where your parcel is. Please check Australia Post’s website for estimated delivery times to your area. (NB. Parcels will be sent from postcode 3019). Once posted, we are not responsible for any delays, loss or damage.
We post plants directly to anywhere in Australia, except for Western Australia, Northern Territory or Tasmania due to quarantine restrictions. However, we can use a plant concierge service located in Queensland who will chemically treat our plants before shipping to you. Please click here for more information.
If you have a MyPost account and you’re not at home, Australia Post will notify you via the Australia Post app, email, or SMS. If your parcel has not been successfully matched to your MyPost account, Australia Post will leave a card. Sign up here for a MyPost account to manage your deliveries and access other Australia Post services!
Table 2. Australia Post – Express Prices
| Size | Weight | Prices start from… |
| Small | Up to 500g | $16.45 |
| Medium | 500g to 1kg | $20.95 |
| Large | 1kg to 3kg | $25.45 |
| Extra Large | 3kg to 5kg | $33.35 |
Postage & Handling (VIC NSW ACT QLD SA) Terms & Conditions
Plants & Perishable Items
We use Australia Post’s Express Post service to deliver plants bare-rooted and other perishable items that fit easily inside a box. Postage & Handling costs are calculated at check-out. Orders must be pre-paid. We do not accept payment on delivery. Please check Australia Post website for estimated Delivery Times. Items are sent from Braybrook 3019. Check Australia Post’s Domestic Delivery Disruptions and Service Updates for any delays, disruptions and service updates affecting deliveries in your area. Once posted, we are not responsible for any delays, loss or damage.
Plants and other perishable items sent via Australia Post’s Express Post service will be posted on Mondays and Tuesdays only. We will aim to send orders the following business day. Orders placed on Tuesday through to Sunday will be sent the following Monday (or Tuesday if Monday is a public holiday). Plants are not posted on national public holidays or Victorian state public holidays as Australia Post is closed on these days.
In the unlikely event that your parcel is delayed, lost or damaged, Australia Post may provide compensation of up to $100, plus postage refund. As the receiver, it is your responsibility to submit a claim for compensation. Go to Australia Post’s website for more details.
We are very careful with packing and handling our plants. However, it is the responsibility of the purchaser to promptly unpack, plant and care for the plants appropriately once they arrive. We will not be held accountable for the care of plants once they leave our premises.
Plants and other perishable items are posted to Victoria, New South Wales, ACT, South Australia & Queensland only. We don’t post directly to the Northern Territory, Western Australia or Tasmania due to quarantine restrictions. However, many of our customers located in Northern Territory, Western Australia and Tasmania have used a plant concierge service who will chemically treat our plants before shipping to you. Please click here for more information.
Items must be posted within 7 days of order being placed. If you want your order delivered after 7 days of order being placed, holding fees will apply on all plants held beyond 14 days and will be charged based on a set fee of 1.5% of stock value per day.
If you no longer require your order due to change of mind etc. and you let us know before items are posted, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22.
If you require a partial refund due to change of mind etc. and you let us know prior to delivery, we will provide a refund, less administration fee of 4% of the amount of the unwanted item/s.
Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. In this case, we will refund the item(s) in full and continue with the order if the refunded items are less than half the total items. If over half the number of items ordered are out of stock, we will place the order on hold and contact you to check if you wish to continue with order.
Once plants and other perishable items have been delivered, they cannot be returned unless wrong items were sent. The items must be photographed on the day of receiving and emailed to us within 24 hours. If we agree that the items are not what was ordered, we will send the correct item at no cost to you. If item is no longer available, we will offer a refund or store credit. Please check our Refund and Returns Policy for more information.
Non-Perishable Items
We also deliver non-perishable items that fit easily inside a box, using Australia Post’s Express Post service with Postage & Handling fee automatically calculated at checkout. We do not accept payment on delivery. Please check Australia Post website for estimated Delivery Times. Items will be sent from Braybrook 3019. We take the utmost care when packing. Check Australia Post’s Domestic Delivery Disruptions and Service Updates for any delays, disruptions and service updates affecting deliveries in your area. Once posted, we are not responsible for any delays, loss or damage. If you are in NT, WA or Tasmania and wish to purchase non-perishable items only, please contact us.
In the unlikely event that your parcel is delayed, lost or damaged, Australia Post may provide compensation of up to $100, plus postage refund. As the receiver, it is your responsibility to submit a claim for compensation. Go to Australia Post’s website for more details.
Non-perishable items will be posted Monday-Friday. We will endeavour to post non-perishable orders within 24 hours. Orders placed on Friday will be posted the following Monday (or Tuesday if Monday is a public holiday).
If you no longer require your order due to change of mind etc. and you let us know before we organise delivery, we will provide a refund, less administration fee of 4% of total amount. An additional 30c fixed fee applies if total amount is less than $22.
Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. In this case, we will refund the item(s) in full and continue with the order if the refunded items are less than half the total items. If over half the number of items ordered are out of stock, we will place the order on hold and contact you to check if you wish to continue with order.
If for some reason you are unhappy or have changed your mind, you may return the item at your cost for a refund within 30 days (30-day return policy is for online orders only), minus Postage & Handling fee. For a refund to be applicable, please contact us first before returning the item. The item must be undamaged, unused and in its original packaging when we receive it. Please check our Refund and Returns Policy for more information.
Freight
to VIC NSW ACT QLD SA
We will arrange delivery of our Buy in Bulk and Espalier Plants direct from the grower / supplier direct to you using specialised plant transport companies to most locations in Australia, except Northern Territory, Western Australia and Tasmania due to quarantine restrictions. For a delivery quote, please include your address when submitting a Buy in Bulk or Espalier plant request.
Buy in Bulk Terms & Conditions
We order plants in our Buy in Bulk range direct from reputable growers or suppliers. We don’t have these plants available at our Nursery to purchase directly. Please choose carefully as these plants are special ordered and cannot be refunded.
Bulk discounts apply to quantities of 5 or more plants. Prices quoted depend on the quantity of total number of plants. The higher the quantity, the lower the price per plant.
Quotes are valid for 24 hours only as prices and availability can change on a daily basis. If you need more time to decide, not a problem. We’ll confirm if prices quoted are still correct.
Prices or availability cannot be confirmed until order is placed with supplier. We’ll let you know asap if prices have changed, or if plants have sold out before continuing with order.
All plants sold by pot size, not height as heights can vary. We cannot guarantee that the plants you receive will be of a specific height. However, we can provide an approximate height if that information is available from the grower/supplier. Please note: Standards normally sold by both pot size and trunk height.
Flowering plants bloom at different times of the year. There is no guarantee that flowers will be showing at time of purchase, even if it’s normally the time of year they are in flower.
Edible plants fruit at different times of the year. We cannot guarantee that plants will have fruit at time of purchase, even if it is that time of year.
Some plants are seasonal and may not be available all year round.
Full payment required at time of ordering. We accept Pay ID, Credit Card, or PayPal, Apple Pay and Google Pay. PayPal, Apple Pay, Google Pay and Credit Card payments incur a 2.8% surcharge. We do not accept payment on delivery.
Pick up from our Nursery is possible for smaller plants and/or quantities only within 1-10 business days of placing order. We hold plants for maximum 3 days only. After this time, holding charges of 1.5% of stock value per day will apply.
If you can’t pick up from our Nursery, or for larger plants and/or quantities, we will arrange delivery straight from our supplier. Please allow 1-10 business days for delivery. Delivery is available to most locations in Australia, except Northern Territory, Western Australia and Tasmania due to quarantine restrictions. For a delivery quote, please provide your address.
Espalier Plants Terms & Conditions
We order plants in Espalier form direct from reputable grower Merrywood Plants. We don’t have these plants available at our Nursery to purchase directly. Please choose carefully as these plants are special ordered and cannot be refunded.
Bulk discounts apply to quantities of 3 or more espaliered plants.
Flowering plants bloom at different times of the year. However, there is no guarantee flowers will be showing, even if it’s normally the time of year they are in flower. Edible plants fruit at different times of the year. However, we can’t guarantee that the plant will have fruit, even if it is that time of year.
Prices may be change at any time without further notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our current Espalier Pricelist may be mis-priced. We reserve the right to refuse to honour any incorrect prices.
Prices or availability cannot be confirmed until we place the order with supplier. We will let you know asap if prices have changed, or if plants have sold out before continuing with order.
Full payment required at time of ordering. We accept Pay ID, Credit Card, or PayPal, Apple Pay and Google Pay. PayPal, Apple Pay, Google Pay and Credit Card payments incur a 2.8% surcharge.
Espalier plants cannot be ordered until payment is received. Though our payment via Pay ID, Credit Card, and PayPal are received instantly, on occasion, payment may be held for up to 24 hours as a security measure.
Pick up from our Nursery is available for small sizes or quantities only within 1-10 business days of placing order. We hold plants for maximum 3 days only. After this time, holding charges of 1.5% of stock value per day will apply.
Delivery can be arranged direct from our supplier to most locations in Australia, except Northern Territory, Western Australia, and Tasmania due to quarantine restrictions. Please allow 1-10 business days for delivery. For a delivery quote, please provide your address.
We, A&J Garden Nursery (“Company”, “we”, “our”, “us”) reserve the right to change or modify any of the Terms & Conditions contained in the Terms or any policy or guideline of the website (https://ajgardennursery.com.au/), at any time and in our sole discretion. Any changes or modification will be effective immediately upon posting of the revisions on the website, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of the website following the posting of changes or modifications will confirm your acceptance of such changes or modifications.